Privacy Policy

Updated: February 4, 2021

We at Ensemble Travel ("Ensemble") recognize the importance of protecting the privacy of personal information or data ("Personal Information") about individual travelers and partners who do business with us. This Privacy Policy discloses what Personal Information we collect, how we use it, and how to correct or change it. Please note we may update and amend this Privacy Policy from time to time.

  • Please take time to read through this Privacy Policy and the Cookies Section, including the section on third party advertising so that you are aware of how we will use your Personal Information.


About Ensemble Travel Group

Ensemble Travel is a company existing under the laws of the United States, with its office at 256 W 38th St, New York, NY, USA.

Ensemble Travel is a member owned consortium of travel agencies. We negotiate deals with suppliers such as hotels, cruise lines, tour operators, and airlines ("Travel Suppliers") on behalf of our members. We also sell marketing services to our members.

In the course of our business operations, we provide our members and their customers access to search and booking tools operated by third parties ("Technology Suppliers"), which are sometimes labeled so that they look like they are operated by Ensemble.

In General

This Privacy Policy applies to your use of our Website www.ensembletravel.com which is operated by Ensemble Travel Group, Inc. (“Ensemble Travel”). It will also apply when we provide services to you by phone or otherwise interact with us.

When you use our Website or request services from us we collect Personal Information from you. This Privacy Policy explains what Personal Information we collect and how we will only process this information (i) to provide our services to you (ii) to comply with our legal obligations and (iii) for the purposes of our legitimate business interests to analyze the use of our Website and services to continually improve our business and your user experience.

We will keep your Personal Information for as long as needed to provide our services to you and to comply with our legal obligations. After that period of time we will delete or anonymize your Personal Information.

You can ask us to stop using your Personal Information at any time and have the right to ask us to delete any Personal Information that we hold about you. Just contact us using this form. You can also contact us at privacyofficer@ensembletravel.com if you have any questions about this Privacy Policy or our use of Internet Cookies.

Any changes we make to this Privacy Policy will be dated at the top pf this page posted on our Website. If we have your email address, we will also send you an email notice.

In addition to this Privacy Policy please take the time to read the Cookies Section which will also govern your use of our Website.

We will only use information from which you can be identified, such as your name, contact details and ID data ("Personal Information") which is provided to us, or otherwise obtained by us, as described in this Policy. By visiting and/or contacting us on the phone or through the Website (or otherwise interacting with us), you acknowledge that we may collect, use and transfer your Personal Information as set out in this Policy. Ensemble Travel reserves the right to change this Policy from time to time and you should check this page often.

In this Policy, "Ensemble Travel", "we", "us" and "our", refer to Ensemble Travel, Inc.

Personal Information we collect from you

We collect information about individual travelers in some situations. For example, a list of passengers on a cruise might be assembled by Ensemble and sent to a cruise line, to ensure that those passengers receive the extra benefits they're entitled to because they are the customers of Ensemble member agencies. Ensemble has an obligation to make sure the commissions paid to its members are accurate; we collect information from Technology Partners, which might contain passenger information, in the course of doing this work. Ensemble also works with our Technology Providers to help our members conduct online and print marketing. These communications are sent from our members to their customers.

This Personal Information Ensemble collects includes:

  • name
  • gender
  • postal address
  • e-mail address
  • telephone number
  • credit card and payment information
  • travel and accommodation details
  • special travel requests, such as a request for a disabled room or a special meal

When you interact with us (such as sending us an email, using live chat, commenting on blogs, contacting us via telephone or visiting or making an enquiry through this Website or in a store), you provide Personal Information about yourself including your name, date of birth and contact details (such as your address, email address and telephone number) and your job title and resume where you apply for a job with us. If you consider booking our travel products with us, or requesting any other form of service from us, you may also provide us with your financial information and various other necessary Personal Information (such as payment details, passport numbers, and visa information).

We also ask our members for information about their travel agents in order to provide those agents access to our extranet.

Technical Personal Information we collect from you

When you use or visit our Website we also collect technical information about your use of the Site and certain information about your device, your visits to our Site and when you contact our staff through our trouble ticket support system which may be considered Personal Information. Technical Information includes:

  • Device data. We collect information about the type of device or platform you use (such as a computer or mobile device) to access our Site and your choice of web browser.
  • Location data. We collect the location or time zone of your device or IP address you are using to access our site.
  • Log data about your visit. Your use of our Site automatically creates information about your visit which we collect including uniform resource locators (URLs), data about your internet service provider, the number and timing of clicks to and from the content on our Website; which events you view; page response times, download errors, length of your visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), email engagement rates and activities, and methods you used to browse away from the page. Typically,we will not be able to identify you from this information.
  • Data about your interactions. Our Website provides you with the opportunity to interact with content in certain ways, such as by sharing content on social media. These social media interactions create data which we collect, for example, the contents of your post or comment, or whether you shared a link or image using a particular social media network.

Some of the technical data described above is collected by Internet Cookies that we use on our Website. For more information on the ways in which we make use of cookies, please see the Cookies Section.

Personal Information we get from other sources

We may get information from third parties who collect Personal Information from you and pass it on to us. For example, where someone is booking a flight on your behalf. Where this is the case, the third party is responsible for getting any legally required required consents from you to ensure you are aware of the ways in which your Personal Information will be used.

How we use your Personal Information

We will only use your Personal Information in order to (a) supply the products and/or services you have requested and communicate with you to provide those products and/or services, (b) provide support to you about those products and/or services, (c) improve our Website, products, and services, (d) comply with our legal obligations, (e) perform our business processes and (f) if you apply for a job, process your application for employment.

Marketing Communications and Newsletters

Where you have expressly consented at the time we collected your Personal Information or where we otherwise have a right to do so, we also use your Personal Information to send you our newsletters, special offers and other marketing communications, by text message, telephone and e-mail.

This website is not intended for use by children under the age of 16. If we learn that a child has requested marketing information from us, we will stop marketing to that child unless we have express consent from an authorized adult.

Opting-in to our marketing communications

When you opt-in to our marketing communications we will ask you for the following Personal Information: your email address and your contact preferences. You will also be offered the chance to customize your email marketing communications. When you have opted-in to our marketing communications we will email you newsletters and special offers. By opting-in to marketing communications you are agreeing to personalized tracking of your interactions with our email marketing communications. Information collected includes but is not limited to: which emails you open and which links in the emails you click. The primary purpose of this tracking is for reporting on the performance of Ensemble Travel’s email marketing communications. We also use this data to personalize Ensemble’s email marketing communications to you. You have the ability to unsubscribe from our mailing list at any time by clicking on the unsubscribe link found in all Ensemble marketing emails.

Booking with us

If you have booked with, or otherwise purchased products or services from us, we may send you marketing communications about similar products and services from time to time. You have the opportunity to opt-out of receiving these marketing communications at any time by clicking on the unsubscribe link.

Competitions

Ensemble Travel may run competitions where subscribing to email marketing is a condition of entry. You can unsubscribe from these communications by using the link in the email at any time.

Job openings

We may also send you information about our job openings that may be of interest to you.

Sensitive Personal Information

If you wish, you may provide us with some special categories of Personal Information in order for us to provide you with a better standard of service. For example, when booking travel products with us you may provide us with information about your dietary or medical requirements, which may reveal details about your mental or physical health or condition. The provision of this information is completely voluntary. If you do not consent to our processing of this type of Personal Information, we may be unable to provide you with certain products and/or services that you wish to book.

Statistics and Analysis

Ensemble Travel analyzes, uses, discloses, and processes statistical and other data in de-personalized (anonymized) form that Ensemble obtains or generates in connection with its business. This data is used to track sales volume for individual members, and to identify trends and other activities in the travel industry.

Third Parties

We may share your Personal Information with third parties where it is necessary (i) for the performance of the services you have requested or booked, (ii) for us to comply with our legal obligations or (iii) for our legitimate business interests.

We disclose personal information to Travel and Technology Suppliers, as well as to the processors that act on their behalf, to carry out our business activities, and to perform our contracts with travelers and our members.

Some of the services on our Website and mobile apps, are delivered or served by third party companies, which may collect information about your use of the services. For example, where you have booked flights with us for a third-party airline, we will need to share your Personal Information with the relevant airline and where this is the case, they shall be the data controller over such information. These third parties may also place or recognise cookies, web beacons or other technology to track your behaviour and we advise you to read their privacy policy as to how they will process your data. For more information about cookies please see our Cookies Section.

We run promotions with third parties at specific times of the year. There will be options to opt-out of sharing data with these third parties via the form for that specific promotion - this will be made very clear.

We use third-party advertising companies to serve ads when you visit our Website. Ensemble Travel is partnered with Google regarding ad serving but also works with several other advertising partners. These companies may use your Personal Information (not including your name, address, email address or telephone number) about your visits, to enhance user experience, offer a greater variety of content and provide advertisements about goods and services of interest to you. This may include the use of cookies. For more information about cookies please see our our Cookies Section.

In exceptional circumstance, if we are sold or merged with another company we may disclose your information to a potential buyer, including your Personal Information and other information concerning your relationship with us, so that they can continue to provide the services you have requested.

Cookies

By visiting our website, cookies will be placed on your device (computer, mobile or tablet). A "cookie" is a small text file that is placed on your device by websites you visit. Some of the cookies we use are strictly necessary to operate our website. Others relate to the website's performance and functionality and to your preferences. Ensemble uses the following cookies and similar technologies on the website:

  • Strictly necessary: These cookies enable the website to function correctly and deliver the services and products you have requested. These cookies do not gather information about you that could be used for marketing or remembering sites you have visited on the internet.
  • Performance & Functionality: These cookies do things like remember your preferred language, understand your preferences and associates users to any forms you submit to use to enable pre-completion of subsequent forms. Other cookies are placed only for the time or session you visit our website or whether you are a new or returning visitor to our site.
  • Analytics: We use a third-party analytics tool to help us analyze how our website is used, such as allowing us to compile reports on website activity and providing us other services relating to website activity and internet usage. The information generated by the cookie about your use of the website may be transmitted to and stored on a server located outside the country where you live.

You can generally opt out of the use of cookies by changing your browser settings.

Links

Links from our Site to external websites do not mean we endorse the linked websites. You should read the privacy policy of each third-party site you visit and we do not accept any responsibility or liability for the contents or your use of these third party sites.

Data Security and Integrity

Ensemble Travel maintains reasonable measures to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction. Ensemble also takes reasonable steps — to the extent reasonably possible in the context of our role as an intermediary — to keep Personal Information accurate, current, complete, and reliable for its intended use.

At Ensemble, payment security is of paramount importance. To give you confidence, our online booking service uses industry-standard encryption technology to ensure that your credit or debit card transaction is secure.

Please note, however, that the transmission of information using the internet is not completely secure and, although we will take steps to protect your Personal Information, we cannot guarantee the security of your Personal Information.

How Long we keep Personal Information

Ensemble will keep your Personal Information for as long as necessary for us to provide you services.

We will also keep and use your Personal Information to comply with laws including tax laws, employment laws, social security, and other applicable laws.

We will also keep your Personal Information as necessary for backup, archiving, audit, preventing fraud, resolving disputes, and troubleshooting problems.

Changes to this Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on our Website and, where appropriate, notified to you when you next access our Website, book a travel product with us or otherwise request services from us. It is your responsibility to ensure that you are aware of the latest version of this Privacy Policy.

Contacting Ensemble Travel

As a practical matter, you may first wish to contact the Ensemble member Travel Agency as the fastest way to address any issues. You may direct any other requests, questions, or complaints relating to your own Personal Information to Ensemble Travel to the Privacy Officer at the address specified below. Ensemble uses reasonable measures to authenticate the identity of any person who makes a request regarding Personal Information.

Privacy related communications may be directed to: privacyofficer@ensembletravel.com

Ensemble Travel Inc.
256 W 38th St
Floor 11
New York, NY 10018
USA
T: 212-545-7460

At ETG, trust is a top priority, and we will continue to work vigilantly to ensure that ETG’s customers, users, member agencies, website visitors, and business partners are able to continue to enjoy the benefits of our products and services securely, compliantly, and without disruption.

As always if you have questions or concerns about ETG’s collection and/or use of personal information or data, please contact us at privacyofficer@ensembletravel.com or through your ETG account registered in our online portal.